Return Policy
REFUNDS AND EXCHANGES
Our priority at King-Online is to ensure that our customers remain satisfied with the quality of our products. If our customers are not 100% satisfied with their purchase, they may return their order and are entitled to receive a full refund, subject to our terms and conditions, within 7 days after the original purchase date.
To be eligible for a refund/exchange the product must not be opened or used, and it must be returned in the same state it was purchased with the original packaging intact, and accompanied by the receipt/packing slip.
Should the above conditions not be met, we reserve the right not to refund you.
Products not eligible for returns
- Menstrual or intimate
- Feminine hygiene
How To Log a Return
- Contact us via email at orders@king-online.co.za or Call us on 0839581367 and our customer service centre which will take care of everything for you.
- Please note your order will be collected by the courier from the original delivery address that was entered when the order was placed
- Before an exchange or refund is processed , we will wait for the returned products to be inspected and processed
Return for a Refund
Return for a Refund – a refund will be processed after deducting shipping costs incurred by King Online (if any).
Return for an Exchange
In the event of a return due to ordering of the incorrect product, the customer must clearly indicate what exchange they would like to make ( this is subject to availability)
The customer will be fully liable for all return shipping fees incurred.
Return due to King Online fault
In the event of a return due to a King Online fault or misrepresentation on our site, we will refund you in full as soon as the item is received back at our warehouse.
Please provide a detailed description of the product fault when logging the return.
Once you have logged the return , please send through clear, well lit photographs of the products you would like to return and include your order number and name as a reference.
Refunds
Once your return has been received by our warehouse, we’ll email you to let you know your refund has been issued.
It can then take up 2-5 working days for the funds to appear in your account.